We listen. We notice. We help.
Choose the route that matches your request.
Customer and general support
For customer questions, account help, technical issues, business enquiries, or general questions about Ziv Skills, contact customersupport@zivskills.com.
Billing and payment
For payment references, receipts, duplicate-payment questions, activation, or billing records, contact billing@zivskills.com.
Refund requests
The primary route is Dashboard → Help & Support → Raise a Ticket → Refund Request. If you cannot use the dashboard, contact customersupport@zivskills.com as the fallback. Read the Refund Policy before sending a request.
Privacy and data rights
For access, correction, deletion, or other data-rights questions, contact privacy@zivskills.com and review the Privacy Policy.
Formal grievance and escalation
Send a formal grievance or unresolved escalation to grievance@zivskills.com with the subject “Grievance,” your support-ticket reference, and the outcome you are seeking. Do not send a formal grievance to customer support; use the grievance address for this route.
Ziv Skills is an independently operated digital communication-development platform based in India.