Privacy Policy

Ziv Skills is an independently operated digital communication-development platform based in India. This Privacy Policy explains what information we handle when you use the Ziv website, assessments, learning programme, support, and paid services.

Information we collect

Depending on how you use Ziv, we may collect the following information:

• Account and profile information such as your name, email address, sign-in identifiers, job or experience information, native language, and preferences.
• Speech and audio information, including a recording you choose to submit and the transcript created from it.
• Assessment and learning information, including scores, communication patterns, recommendations, progress, completed activities, practice attempts, reviews, and knowledge-check results.
• Support information, including support tickets, replies, references, attachments or details you choose to include, and resolution history.
• Payment and purchase references, including provider order or transaction IDs, amount, currency, status, timestamps, receipt information, refund metadata, and reconciliation or audit references.

Ziv does not ask for or store your CVV, UPI PIN, OTP, banking password, or full payment credentials. Do not send those secrets in a support ticket or email.

How we use information

We use information as needed to:

• Operate accounts, sign-in, assessments, the learning programme, and requested features.
• Generate speech insights, identify communication patterns, personalise recommendations, and show progress and activities.
• Provide support, track tickets, communicate about account issues, and resolve requests.
• Process purchases, verify payment status, activate entitlements, provide receipts, process refunds, and maintain reconciliation records.
• Protect Ziv and its users through security, fraud prevention, abuse detection, and investigation.
• Maintain financial, audit, legal, compliance, reliability, troubleshooting, and service-quality records.

AI analysis and service providers

Ziv may send transcripts and relevant assessment information to service providers that help us provide transcription, AI analysis, hosting, security, communications, support, analytics, or payment services. AI analysis supports communication development and learning. Ziv results are not medical, clinical, psychological, or therapeutic diagnoses, and they are not a substitute for qualified professional advice.

Payments use approved payment providers such as Razorpay. Ziv retains only the transaction metadata needed to verify the purchase, provide receipts, process refunds, support reconciliation, and meet financial, fraud-prevention, legal, or audit obligations.

Processing outside India

Some service providers may process information outside India. We use providers and contractual or technical safeguards appropriate to the service, limit access to what is needed, and expect providers to protect information and use it only for the services they provide to Ziv. Processing may also be required to comply with law, prevent fraud, or protect users and the service.

Retention

Raw audio is kept only as needed for the requested analysis unless a feature explicitly requires a longer period. Transcripts, results, progress, activities, account information, and related records are retained as needed to operate the account, provide the service, and show progress. Support records may remain so we can track and resolve issues.

Financial, refund, receipt, reconciliation, fraud, audit, legal, compliance, and recordkeeping information may remain after account deletion for the period required for those purposes.

Your choices and rights

Subject to applicable law and necessary records, you may ask to access, correct, or delete personal information. We may verify your identity and keep a request reference so we can protect the account and track the request. Use the authenticated account-deletion flow or contact privacy@zivskills.com for a privacy request.

Account deletion does not create a refund, and a refund does not delete an account. Information that must remain for financial, fraud, audit, legal, compliance, support, or recordkeeping purposes may remain or be anonymised as required.

Contact

Privacy and data rights: privacy@zivskills.com. Customer support: customersupport@zivskills.com. Formal grievances: grievance@zivskills.com.