Ziv Complete — ₹999 one-time purchase

Ziv Complete is a ₹999 one-time purchase. There is no recurring charge and no automatic renewal.

7-Day Satisfaction Guarantee

The 7-Day Satisfaction Guarantee applies once per customer to the first eligible purchase. The seven calendar days begin on the date of successful payment. You may use the service during that period. The guarantee is not a repeated free trial; later purchases do not receive a second voluntary guarantee.

How to request a refund

Use this primary path: Dashboard → Help & Support → Raise a Ticket → Refund Request. If you cannot access the dashboard, email customersupport@zivskills.com.

Include the account email, transaction reference, payment date, amount, and reason. Never send a card number, CVV, UPI PIN, OTP, banking password, or other full payment credential. We use the request date to assess the guarantee period, so keep the ticket reference.

Other payment and service issues

Duplicate payments, failed activation after a valid payment, material technical failure that prevents use, a Ziv cancellation, incorrect entitlement, and applicable statutory rights are handled separately from the voluntary guarantee and do not consume it. Provide the relevant transaction and account details through the support route so the issue can be reviewed.

How an approved refund is paid

An approved refund is initiated through the payment provider to the original payment method. Normal source refunds are not sent to an alternate bank account. After initiation, allow approximately 7–10 business days for the provider or bank to reflect the amount. Pending means the refund is still being processed; it does not mean the refund has completed.

Deletion and free features

Account deletion is not a refund. Deleting an account does not initiate a refund, and receiving a refund does not delete an account. Free features have no monetary charge and therefore no monetary refund.

Contact

Start with the Dashboard Help & Support Refund Request. For fallback support, email customersupport@zivskills.com. Billing and payment questions may also be sent to billing@zivskills.com.

Ziv Skills is an independently operated digital communication-development platform based in India.